Ordering with in:Five
The answer is a surprising no! in:Five allows you to place an order without logging in, so you don’t have to memorize a set of password. If you wish to personalize your account, you may change your details, save your payment details and set up your payment methods under ‘Account Setting’, which will speed things up the next time you place an order.
When you are ready to check out, you will see our estimated Pick Time for your order at a specific in:Five store. When you are ready to pick up, simply go to “Orders” and click “Start” next to the order you wish to pick up, so that we will start preparing your orders immediately. Don’t forget, you will then have 15 minutes to complete your pick up.
When you have added an age-restricted item (e.g. alcohol or tobacco), in:Five as a responsible retailer, would have to verify you are aged 18 or above in order to sell the mentioned items to you before checkout and collection. Using the solution powered by our partner Yoti, your age will be verified in seconds, giving you a seamless shopping expereience.
“We’re sorry to hear that you’ve received an incorrect or faulty item. We can get this sorted for you, please drop us a message via firstname.lastname@example.org with the following info:
Your order number
Picture of the fault / incorrect item”
At this time we currently only offer in-store collection.
Once you have successfully placed your order, you would see your Active Orders under ‘Orders’.
Collecting Your Order
“When you are nearly arriving at our in:Five store, go to ‘Orders’ and tap ‘Start’. We’ll then start picking your order. Your order should be ready in….five! Please note, your pickup session will be expiring in 15 minutes after you tapped ‘Start’.
When you see ‘Ready To Collect’, just pop in your chosen in:Five store, tap ‘View Your Lockers’ and then ‘Open’ to open your locker door. Before closing the locker door, make sure you have got all your goods as well as your personal belongings!”
“After you tapped the ‘Start’ button on your in:Five App, you’d have to pick up your order in 15 minutes. When you saw ‘Timeout’ on your ‘Locker’ page, it suggested that your pickup session has been expired.
We’re sorry we’ll not be able to renew the session, but please drop us a refund request via email@example.com. We’ll complete your refunds within 14 days.”
“We’re sorry to hear that there is something missing! We can get this sorted for you, please drop us an email via firstname.lastname@example.org with the following info:
Your order number
Product name & code (this can be found at ‘Orders’ page in your IN FIVE App)
Picture of the fault item (if applicable)”
Exchange & Returns
You can return your unwanted items via post 14 days of receipt.
To start your return, follow the simple steps below:
1. Get in touch with our crew via email@example.com, you’ll be emailed a Return Note.
2. Package up your return securely (in original packaging where possible) and be sure to include your Return Note.
3. Return your items to Unit 320 Metroplex Business Park, Salford Quays, M50 2UE
4. Await your Return Confirmation email, which we will send when we have processed your return. You’ll then receive your refunds in up to 14 days.
“You can return your unwanted items via post or to store within 14 days of receipt.
Of course, any faulty items can be returned. However, non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), such as unsealed audio, video or computer software products that were sealed at the time of collection, will not be refunded and will be sent back to you.
Perishable items cannot be returned (your statutory rights are not affected).”
Please note, it can take up to 14 days to complete once your return is arrived at our warehouse, and we’ll send you an email to confirm it’s gone through. Please allow 3-5 days for the refund to show in your account. We always try to be as fast as possible, but during busy periods (such as gift-giving holidays and sales) it can take a little longer.
“We can accept the following cards and payment methods online:
Sadly, we’re not able to accept Visa Electron, Solo or Laser”